Roobet Privacy Policy

We respect your privacy and are committed to protecting your personal data whenever you use Roobet, Roobet Casino, or the Roobet app. This Roobet Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data when you play at our crypto casino Roobet. By creating an account, completing Roobet register steps, or using Roobet login credentials, you agree to the practices described below.

Information We Collect

We collect several categories of information to operate Roobet gambling services, verify your identity, process transactions, and improve your overall experience. When you complete Roobet register or use Roobet casino login, we gather the details necessary to open and maintain your account.

• We collect registration data such as your email address, username, date of birth, and country of residence.
• We record identity verification documents when required for compliance and anti-fraud purposes.
• We track your gaming activity, including bets placed on Roobet slots, Roobet blackjack, live tables, and sportsbook markets, to improve our services and calculate rewards such as your Roobet bonus or rakeback level.
• We log deposit and withdrawal history, including cryptocurrency wallet addresses used for BTC, USDT, USDC, ETH, SOL, and other supported coins.
• We collect technical data such as IP address, device type, browser information, and login timestamps whenever you access the Roobet app or website.
• We store communications you send us through LiveChat or email, including any Roobet promo code or Roobet bonus code inquiries.

How We Use Your Information

We use the information we collect to provide, secure, and personalise our platform. Our team relies on this data to run Roobet casino responsibly and to meet our licensing obligations under Curaçao OGL/2024/687/0427.

• We use your data to verify your age and identity before allowing deposits or withdrawals.
• We process your transactions across supported currencies and payment rails, including Skrill, AstroPay, Interac, Pix, WebPayPlus, and UPI.
• We analyse your gameplay to calculate loyalty rewards, including Instant, Daily, Weekly, and Monthly rakebacks, Rakeback Vault releases, and VIP Club eligibility.
• We use your contact details to send account notifications, promotional offers, or updates about a new Roobet bonus code, provided you have not opted out of marketing communications.
• We monitor account activity to detect fraud, prevent bonus abuse, and protect the integrity of Roobet online gambling services.
• We use aggregated, anonymised data to improve our game library, sportsbook markets, and the Roobet app experience across desktop and mobile.

Legal Basis and Compliance

We process personal data on the basis of contractual necessity, legal obligation, legitimate interest, and, where applicable, your consent. Our operations are managed by Raw Entertainment B.V., registered in Curaçao, with fiat transactions handled by Raw Entertainment Ltd, registered in Cyprus. We maintain records as required by our licence and applicable anti-money laundering regulations.

Age and Location Restrictions

We only permit registration from individuals who meet the minimum legal gambling age in their jurisdiction. We do not offer services to residents of restricted territories, including but not limited to Australia, the United States, the United Kingdom, Curaçao, Cyprus, and several other listed countries. If we detect access from a restricted region, we reserve the right to suspend or close the account and withhold associated funds pending review.

Sharing of Information

We do not sell your personal data. However, we may share information with trusted third parties strictly for operational, legal, and security purposes.

• We share data with payment processors and cryptocurrency partners to complete deposits and withdrawals.
• We disclose information to identity verification providers to confirm your eligibility to play at Roobet.
• We provide data to regulators, law enforcement, or auditors when legally required.
• We share limited data with game providers such as Pragmatic Play, Evolution, Hacksaw Gaming, NetEnt, and our in-house Roobet Originals studio to operate live rooms and slot games securely.
• We may share information with third-party offerwall partners, such as Offertoro and Lootably, when you participate in Free Play promotions.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to remember your preferences, keep you logged in, and understand how you interact with Roobet casino. Cookies also help us detect fraudulent activity and improve the performance of the Roobet app. You can manage cookie settings through your browser, although disabling certain cookies may limit functionality, including access to games like Roobet crash titles or live dealer tables.

Data Security

We implement industry-standard security measures to protect your personal and financial information. Our systems use encryption for sensitive data transmission, and we restrict internal access to authorised personnel only. Despite these safeguards, no method of transmission over the internet is completely secure, and we encourage you to use strong passwords and enable any additional security features available on your account.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including regulatory recordkeeping requirements. Accounts that remain inactive for six consecutive months without a login may be classified as dormant, though we retain the underlying data in accordance with our legal obligations even after inactivity.

Your Rights

Depending on your jurisdiction, you may have rights regarding your personal data, and we are committed to honouring these wherever applicable.

• You may request access to the personal data we hold about you.
• You may ask us to correct inaccurate information linked to your Roobet login.
• You may request deletion of your data, subject to our legal and regulatory retention obligations.
• You may object to certain uses of your data, including marketing communications.
• You may withdraw consent where processing is based on consent, without affecting the lawfulness of prior processing.

To exercise any of these rights, you can contact our support team using the details below, and we will respond within a reasonable timeframe.

Third-Party Links and Services

Our platform may contain links to third-party websites, including affiliate pages, promotional partners, or payment providers. We are not responsible for the privacy practices of external sites, and we encourage you to review their policies before submitting personal information.

International Data Transfers

Because we operate internationally and serve players across Canada, Mexico, South America, Europe, and Asia, your data may be transferred to and processed in countries outside your country of residence. We take appropriate steps to ensure such transfers comply with applicable data protection standards.

Changes to This Policy

We may update this Roobet Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Continued use of our services after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have questions about this policy, how we handle your data, or how to use a Roobet promo code responsibly, please reach out to our support team. General inquiries can be sent to support@roobet.com, while complaints should be directed to CS@roobet.com. Our LiveChat support is available 24/7 to assist you with account, security, or privacy-related questions.